* FREE Deluxe Puppy Training Pack [worth over £30!] with every VIP puppy package - Learn More

Customer Charter

Our Commitments to You

Empathy & Understanding

We pledge to treat you and your dog with empathy and respect at all times.
We understand every dog and owner are unique; our training methods are tailored to meet your individual needs.
We are dedicated to using reward-based training methods that promote positive reinforcement and fun.
Our goal is to make training enjoyable and effective, building a stronger bond between you and your dog.
We believe in building a supportive community of dog owners who can share experiences and tips

Expert Guidance

Our team of professional trainers is committed to ongoing education and staying updated on the latest training techniques and research.

We provide clear, practical advice and support throughout your training journey.

We promise clear communication about our services, pricing, and training plans.
We will provide honest feedback about your dogs progress and realistic expectations for their development.
We offer additional resources, workshops, and events to help you continue your training journey and connect with other dog lovers.

Safety & Welfare

The safety and well-being of your dog is our top priority. All training activities are designed to be safe and stress-free.
We maintain a clean, secure, and welcoming environment for all training sessions.

Customer Satisfaction

Your satisfaction is crucial to us. We are always open to feedback and strive to improve our services based on your needs and suggestions.
If you have any concerns or issues, we promise to address them promptly and effectively.

Your Commitment to Us

Engagement & Participation

Actively participate in training sessions and practice the techniques at home.
Stay committed to the training plan and attend scheduled sessions regularly.

Communication

Keep us informed about your dogs behaviour, progress, and any concerns you may have.
Provide feedback to help us improve our services and tailor our approach to better suit your needs.

Communication

Keep us informed about your dogs behaviour, progress, and any concerns you may have.
Provide feedback to help us improve our services and tailor our approach to better suit your needs.

Spread the Word

If you have enjoyed your training sessions, please help to spread the word by giving out “Neighbour Cards” (supplied by Dog-in-a-Box) to friends, family and neighbours who have dogs.

Your review on Google and Facebook would be much appreciated and will help others to find us.

Together, let’s make your training experience at Dog-in-a-Box enjoyable, effective, and rewarding.

We look forward to helping you and your dog achieve great success!

Get in Touch

Our fun, fast and effective in-person classes and 1:1 sessions will give you and your puppy or dog the crucial foundations that will last a lifetime. Proven training results. Speak with us today!