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TERMS & CONDITIONS

By purchasing any of our products/services you are agreeing to our full terms and conditions.

Training methods

Dog-in-a-Box Dog training uses only positive reinforcement and concept training to give puppies/dogs the tools to cope with modern day life. There are absolutely no aversive methods used and choke collars, electric shock collars or any other form of aversive correction will not be tolerated. It is a condition of attending training that you agree to use only positive reinforcement.

Payment

All payment needs to be made within 24 hours of booking a place. The payment is non-refundable. If the customer cannot make the training session they may be allowed to transfer to another class at the sole discretion of Dog-in-a-Box Dog Training.

Cancellations

If booked on to a class or course of sessions, 7 days’ notice must be given for cancellation to allow for the place to be refilled. There will be a £15 administrative deduction from any refund. In the case of courses booked, missed sessions will not be refunded but every effort will be made by Dog-in-a-Box Dog Training to provide notes on what has been covered.

Dog suitability

Some dogs will not be suited to the class environment and would be better off being trained on their own in a one-on-one session. This could be that they are reactive to other dogs, over-aroused, fearful, have anxiety, etc. If a dog is deemed by the trainer to be unsuitable in a class then the owner will be asked to remove the dog for that session; and potentially the rest of the course. This is for the dog’s safety and for others attending the class. Please discuss any concerns or questions you have about your dog attending a group class before booking, refunds will not be given.

Children

We are child friendly and welcome them to attend our training sessions. However, we ask any children under the age of 16 are accompanied by an adult. We reserve the right to ask for disruptive children to not be brought to future classes; and potentially to leave the class if it is affecting the other owners and dogs. No child must approach other dogs without the owner’s permission and with supervision. We accept no responsibility for children at classes and it is the responsibility of the supervising adult to ensure the children’s safety at all times.

Safety

If any injuries or accidents happen; they must be reported to the trainer at the time they occurred. Any mess left by dogs must be cleaned up straight away and disposed of in the proper way. All dogs must be kept on leads at all times and be a safe distance away from other dogs unless specifically instructed by the trainer. Flexi/extendable leads are not permitted in class in order to avoid injury.

Data Protection

Dog-in-a-Box Dog Training will collect information from you for registration and training purposes and be in accordance with the Data Protection Act 1998. None of this information is ever passed on to a third party. By booking onto a class or training sessions you will be added to our mailing list and can unsubscribe at any time by emailing [email protected] with the subject title “UNSUBSCRIBE”. We may also take photos during classes/sessions and use feedback for marketing purposes (website, Facebook, etc), only first names will be used; please let Dog-in-a-Box Dog Training know if you do not wish photos or feedback used in this way.

Disclaimer

Owner agrees to indemnify and hold Dog-in-a-Box Dog Training harmless from all liability for any loss, damage or injury to persons, animals or property arising from or related to owner’s pet. Owner agrees that Dog-in-a-Box Dog Training shall not be liable for loss or damage to animal for any reason unless said loss or damage was a direct result of Dog-in-a-Box Dog Training’s negligence. You also agree to make any person who accompanies you to a session(s), or takes your place, aware that they are also there at their own risk.

Memberships

Your membership belongs to your dog and it is only applicable to this dog. Other family members may attend training with the dog, but you may not bring another dog under your dog's membership.
The business will be closed for a 2 week period over Christmas/New Year and may be closed for a further 2 weeks but 30 days' notice will be given of any closures.
Customer’s membership prices will remain the same during these periods as prices have been calculated over a 48-week period.
Like a gym membership, your Membership fee does not fluctuate unless you decide to bolt on additional training and support that is not already included.
Additional 121 training will be charged at £30/hr for members only.
The minimum term is 90 days and you will be required to give 30 days’ notice should you wish to cancel. Please note your reserved place may not be available should you decide to re-join at a later date.
Any current pricing or bonuses included will be forfeited should you decide to cancel and then re-join at a later date.
Customers must book into the training sessions they wish to attend on the website. Customers may book at any time up until 2 hours before a class, subject to space being available.
Bookings to be cancelled on the website as soon as you know you cannot attend, to allow others to book that place.

Payment

Payment will be taken via Stripe, any additional services or training booked throughout the month (that is not already included in your membership) will be added to the next available direct debit payment.
If membership is not paid and the account not brought up to date within 7 days, we reserve the right to cease the contract and stop the services with immediate effect.
The Customer shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). Dog-in-a-box Training may at any time, without limiting its other rights or remedies, set off any amount owing to it by the Customer against any amount payable by Dog-in-a-box Training to the Customer.

Cancellation of Membership

We will continue to bill your Payment Method on a monthly basis, for your membership fee until you cancel. To cancel your membership email [email protected] giving 30 days’ notice.
Dog-in-a-box Training Memberships automatically renew each month at the stated retail price until the customer notifies the business that they wish to cancel.
Dog-in-a-box Training requires one month’s notice of cancellation of this contract. The Customer agrees to provide such notice or pay the amount that would be due during this notice period. The Customer may cancel with notice after an initial 90-day membership period.
On termination of the Contract for any reason the Customer shall immediately pay to Dog-in-a-box Training all outstanding/unpaid invoices and interest and, in respect of services supplied but for which no invoice has been submitted, Dog-in-a-box Training shall submit an invoice, which shall be payable by the Customer immediately on receipt.
Dog-in-a-box Training is committed to providing a positive Membership experience. You agree that Dog-in-a-box Training at its sole discretion may limit, suspend, or terminate your right to be a member without forgiveness of any remaining payments if you become disruptive or difficult to work with or fail to follow guidelines, including our Training Policy regarding force-free methods.

Get in Touch

Our fun, fast and effective in-person classes and 1:1 sessions will give you and your puppy or dog the crucial foundations that will last a lifetime. Proven training results. Speak with us today!